Privacy policy

This privacy policy will explain how It’s Our Planet Too uses the personal data we collect when you use our website or give us your details.

 

How do we collect your data?

It’s Our Planet Too will collect your data in a number of ways. We collect and process data that is given to us by you when:

• you contact us through our website, by telephone, post, email or through any other means;
• you register with us and set up an account to receive our products/services;
• when you enter a competition or promotion through a social media channel;
• when you make payments to us, through our website or otherwise;
• when you sign up to receive our newsletter.

Some data is collected automatically when you access our Website, this helps us to make improvements to Website content and navigation. This information includes: 

• your IP address, the date, times and frequency with which you access our website and the way you use and interact with its content;
• data collected via cookies, in line with the cookie settings on your browser;
• data from third parties such as analytics providers including Google, advertising networks such as Facebook and Instagram, providers of technical, payment and delivery services, such as data brokers or aggregators.

 

How will we use your data?

It’s Our Planet Too collects the above information to help provide you with the best possible service and experience when using our Website. Data may be used by us for the following reasons: 

• processing an order;
• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;
• contact for market research purposes;
• to show you It’s Our Planet Too adverts or content on other websites (please refer to our Cookie policy).

 

Information Transfer

It’s Our Planet Too may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates, to ensure the proper administration of our website and business;
• our employees, agents and/or professional advisors;

• third party service providers who provide services to us which require the processing of personal data - to enable orders to be processed, packed and sent out;
• third party payment providers who process payments (and refunds) made over the Website.

 

How do we store your data? 

All data related to orders is held securely within the Shopify platform and will be retained until the customer requests for it to be removed. 

All data relating to the Newsletter is stored securely on the Shopify platform - this is limited to name and email address only. 

 

Marketing

It’s Our Planet Too would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing emails, you may always opt out at a later date.

You have the right at any time to stop It’s Our Planet Too from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us or follow the ‘Unsubscribe’ link at the bottom of our newsletter. Please bear in mind that it can take up to 28 days for your unsubscribe request to be actioned.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. 

When you visit our website, we may collect information from you automatically through cookies or similar technology. This information does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location. 

When you first visit our website, you will be presented with a message requesting your consent to allow cookies. By giving your consent to the placing of Cookies, you are enabling It's Our Planet Too Limited to provide a better experience and service to you. You may deny consent, however certain features of the Website may not function fully or as intended.

It’s Our Planet Too uses cookies in a range of ways to improve your experience on our website, including: 

• Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of our payment services.

• Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can set your browser to not accept cookies, and the links below will tell you how to remove cookies from your browser. However, in some cases our website features may not function as a result and you may lose any information that enables you to access our website more quickly and efficiently such as personalised settings. 

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘options’ or ‘preferences’ menu of your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for more details.

• Cookie settings in Internet Explorer

• Cookie settings in Chrome

• Cookie settings in Firefox

• Cookie settings in Safari

• Cookie settings in Ecosia

If you have any questions about our cookie policy, please do not hesitate to contact us by email at hello@itsourplanetoo.co.uk or click here.

Google Analytics

We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on this and other sites. Please see our cookie policy for more information. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link.

 

Third Party Links

There are links to third parties on our website. Please note that this privacy policy applies only to our website (www.itsourplanettoo.co.uk) and does not mean that we endorse the privacy policy of a linked site. When visiting linked sites you should read and become familiar with their own privacy policies.

 

What are your data protection rights? 

It’s Our Planet Too would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

• The right to access: you have the right to request copies of the information we hold about you at any time, or that we modify, update or delete this information;
• The right to correct: you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete;
• The right to erasure: you have the right to request that we erase your personal data, under certain conditions; 
• The right to restrict processing: you have the right to request that we restrict the processing of your personal data, under certain conditions; 
• The right to data portability: you have the right to request that we move, copy or transfer your data, under certain conditions;
• The right to object: you have the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights or to withdraw your consent to the processing of your Data, please contact us (see below).

 

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that It’s Our Planet Too has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office, please use this link.

 

Changes to our privacy policy 

It’s Our Planet Too keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 26 June 2025. 

 

How to contact us 

If you have any questions about our privacy policy or the information we hold, please contact us. You can request a copy of some or all the information that we hold about you. This is your right as defined in the Data Protection Act 1998. Please note, however, that to cover costs we may charge a small fee for this service (up to a maximum of £10). 

For all enquires, regarding our privacy policy, please email hello@itsourplanettoo.co.uk.